Department: Management and Budget
Department Head/Elected Official: Daniel Ramos, Executive Director
Regular or Supplemental RCA: Regular RCA
Type of Request: Commercial Paper
Project ID (if applicable): NI033
Vendor/Entity Legal Name (if applicable):N/A
MWDBE Contracted Goal (if applicable):N/A
MWDBE Current Participation (if applicable):N/A
Justification for 0% MWDBE Participation Goal: N/A - Goal not applicable to request
Request Summary (Agenda Caption):
title
Request for approval of commercial paper funding for Universal Services for the 3-1-1 Implementation project in the additional amount of $450,000 for a total CP funding of $7,900,000.
end
Background and Discussion:
Commercial Paper A-1 is used to (1) pay contractual obligations incurred or to be incurred for the construction of and the purchase of fixtures, equipment and machinery for or in connection with the County's criminal and civil justice centers, the County's firefighter training facility, (2) pay contractual obligations incurred or to be incurred for the purchase of automobiles and other vehicles, equipment and machinery, including computers, materials and supplies for the operations of the County precincts and departments and other authorized needs and purposes including services provided by engineers, architects, attorneys, auditors, financial advisors.
Commercial Paper is being requested for the 3-1-1 Implementation project and is expected to be repaid within the next three fiscal years either through bonds, budgetary means, or pay-as-you-go sources. This is for approval for allocation of commercial paper for a previously approved project within the previously authorized amount.
HB 1869 compliance confirmed by: Michael James, Senior Assistant County Attorney, January 19, 2023.
Expected Impact:
The Harris County 3-1-1 Project seeks to create a central constituent relationship management (CRM) platform solution for Harris County that allows residents to request non-emergency services and enables departments to fulfill them in a “one-stop-shop”. The 3-1-1 Implementation is an umbrella project, with work taking place under multiple vendor contracts working in alignment.
Alternative Options:
Commissioners Court could choose to stall the work on the 3-1-1 Implementation and not build out each department’s workflows on to the central system. However, department processes to fulfill service requests would then remain siloed and varied. We would continue to enjoy the benefits of an online portal and central hub for the 3-1-1 Call Center, but would lose all the potential benefits to our internal processes that are available within the ServiceNow platform. In addition, the Cartegraph Implementation and Genesys expansion would be negatively impacted as both depend on integration with ServiceNow to be fully operational. A continued stalling of the 3-1-1 Implementation in Phases 3 and 4 would result in an incomplete service that only features 20 of Harris County’s 72 departments.
Alignment with Goal(s):
X Justice and Safety
X Economic Opportunity
X Housing
X Public Health
X Transportation
X Flooding
X Environment
X Governance and Customer Service
Prior Court Action (if any):
|
Date |
Agenda Item # |
Action Taken |
|
4/30/2019 |
6.b |
Request for approval of commercial paper funding for $1,420,000 |
|
6/30/2020 |
4.i.4 |
Request for approval of commercial paper funding for $4,245,000 |
|
4/27/2021 |
21-1746 |
Award to AT&T for telephony upgrade (1yr + 4 renewal options) for $120,915 |
|
|
|
|
|
7/20/2021 |
21-3556 |
Award to PTG for ServiceNow platform and change management for $2,384,755 |
|
11/30/2021 |
21-6591 |
Award to ConvergeOne for conversion of 311 Call Center to Genesys (1yr +4) for $1,366,932 |
|
4/05/2022 |
22-2409 |
Change Order 1 with PTG for $316,167 for additional work |
|
05/27/2021 |
22-3073 |
1st renewal for AT&T for $85,000 |
|
8/23/2022 |
22-5219 |
Change Order 2 with PTG for $374,625 for additional work |
|
9/27/2022 |
22-5799 |
Discussion on 311 Online Portal Go-Live and completion of Phase I work |
|
12/13/2022 |
22-7999 |
1st renewal for ConvergeOne for $120,000 |
|
1/31/2023 |
23-0593 |
Request for approval of the Final Investment Memo authorization of $8,102,511 for a total of $13,767,511. Request for approval of commercial paper funding for $1,785,000 |
Location:
Address (if applicable): Multiple
Precinct(s): Countywide
|
Fiscal and Personnel Summary |
|
Service Name |
Call Center |
|
|
FY 23 |
FY 24 |
Next 3 FYs |
|
Incremental Expenditures (do NOT write values in thousands or millions) |
|
Labor Expenditures |
$ |
$ |
$ |
|
Non-Labor Expenditures |
$450,000 |
$ |
$ |
|
Total Incremental Expenditures |
$450,000 |
$ |
$ |
|
Funding Sources (do NOT write values in thousands or millions) |
|
Existing Budget |
|
Choose an item. |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
|
Total Current Budget |
$ |
$ |
$ |
|
Additional Budget Requested |
|
Commercial Paper |
$450,000 |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
|
Total Additional Budget Requested |
$450,000 |
$ |
$ |
|
Total Funding Sources |
$450,000 |
$ |
$ |
|
Personnel (Fill out section only if requesting new PCNs) |
|
Current Position Count for Service |
- |
- |
- |
|
Additional Positions Requested |
- |
- |
- |
|
Total Personnel |
- |
- |
- |
Anticipated Court Date: May 16, 2023
Anticipated Implementation Date (if different from Court date):
Emergency/Disaster Recovery Note: Not an emergency, disaster, or COVID-19 related item
Contact(s) name, title, department: Amy Perez, Deputy Executive Director, Office of Management and Budget
Attachments (if applicable): N/A