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File #: 22-4629    Version: 1 Name:
Type: Contract - Amendment Status: Agenda Ready
File created: 7/25/2022 In control: Commissioners Court
On agenda: 8/2/2022 Final action: 8/2/2022
Title: Request for approval of a change order in the amount of $374,624.05 for continuing services for the 3-1-1 project for an additional 6 weeks.
Attachments: 1. 22-4629 311 Project Updated
Department: Universal Services
Department Head/Elected Official: MG Richard J. Noriega (Ret) - Executive Director

Regular or Supplemental RCA: Regular RCA

Type of Request: Contract - Amendment

Project ID (if applicable):
Vendor/Entity Legal Name (if applicable):

MWDBE Contracted Goal (if applicable): n/a
MWDBE Current Participation (if applicable): n/a
Justification for 0% MWDBE Participation Goal: N/A - Goal not applicable to request

Request Summary (Agenda Caption):
title
Request for approval of a change order in the amount of $374,624.05 for continuing services for the 3-1-1 project for an additional 6 weeks.
end

Background and Discussion:
The following unexpected events impacted the length of the Co-Create Phase:
* Version upgrade to San Diego and required updates to the ServiceNow platform which required additional development time, required for any scope CSM or PSDS approach, as ServiceNow release San Diego during our implementation
* Additional engagement for the County Judge's office
* Scoping for the continuation of the project CRM Integration to help the project socialization and future state communication
* Additional meetings required for pending meetings on CTI (Computer Telephony Integration) ConvergeOne / Genesys and Cartegraph which was out of original scope
* Additional meetings and project oversight required over the 6-week period
* Additional requirements for each agency and department, listed below

Precinct 1
Harris County, TX, Precinct One - Home Page (hcp1.net)
Request Form: Service Request Management (harriscountytx.gov)

Precinct 2
HOME (hcp2.com)
Request Form: Service Request Management (harriscountytx.gov)

Precinct 3
Commissioner Tom S Ramsey, Pct. 3 (pct3.com)
Request Form: Service Request Management (harriscountytx.gov)

Precinct 4
Harris County Precinct 4 - Commissioner R. Jack Cagle (hcp4.net)
Request Form (LOGIN REQUIRED): Login - Work Order Request Form
(hcp4.net)
Precinct Lookup: What is my Precinct...

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