Department: Universal Services
Department Head/Elected Official: MG Richard J. Noriega (Ret) - Executive Director
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Amendment
Project ID (if applicable):
Vendor/Entity Legal Name (if applicable):
MWDBE Contracted Goal (if applicable): n/a
MWDBE Current Participation (if applicable): n/a
Justification for 0% MWDBE Participation Goal: N/A - Goal not applicable to request
Request Summary (Agenda Caption):
title
Request for approval of a change order in the amount of $374,624.05 for continuing services for the 3-1-1 project for an additional 6 weeks.
end
Background and Discussion:
The following unexpected events impacted the length of the Co-Create Phase:
* Version upgrade to San Diego and required updates to the ServiceNow platform which required additional development time, required for any scope CSM or PSDS approach, as ServiceNow release San Diego during our implementation
* Additional engagement for the County Judge's office
* Scoping for the continuation of the project CRM Integration to help the project socialization and future state communication
* Additional meetings required for pending meetings on CTI (Computer Telephony Integration) ConvergeOne / Genesys and Cartegraph which was out of original scope
* Additional meetings and project oversight required over the 6-week period
* Additional requirements for each agency and department, listed below
Precinct 1
Harris County, TX, Precinct One - Home Page (hcp1.net)
Request Form: Service Request Management (harriscountytx.gov)
Precinct 2
HOME (hcp2.com)
Request Form: Service Request Management (harriscountytx.gov)
Precinct 3
Commissioner Tom S Ramsey, Pct. 3 (pct3.com)
Request Form: Service Request Management (harriscountytx.gov)
Precinct 4
Harris County Precinct 4 - Commissioner R. Jack Cagle (hcp4.net)
Request Form (LOGIN REQUIRED): Login - Work Order Request Form
(hcp4.net)
Precinct Lookup: What is my Precinct...
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