Primary Department: Public Health Services
Primary Department Head/Elected Official: Leah Barton - Interim Executive Director
Secondary Department: Choose an item.
Secondary Department Head/Elected Official:
Regular or Supplemental RCA: Regular RCA
Type of Request: Position
Project ID (if applicable):
Vendor/Entity Legal Name (if applicable): N/A
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
Grant Indirect Costs Rate (if applicable): N/A
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
title
Request for approval to transfer one position from the Immunization COVID19 grant to General Funds effective August 9, 2025.
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Background and Discussion:
Harris County Public Health created and operationalized an integrated call center for HCPH services provided to Harris County community. Call Center enhanced the scalability of the Disease Information Helpline (DIHL) program to accommodate the addition of new HCPH-wide services while ensuring efficient operations, including incorporating a digital chat function. DIHL allows for continuous collaborations with HIV/STD clinic to provide scheduling support, call Screening support for Immunization Program to begin, continued scheduling support for CHW for Health and Wellness and Eligibility. OESED's Disease Information Help strengthens the community's ability to manage health challenges and promotes a proactive approach to public wellness. OESED's Disease Information Help Line agents responded to 19,395 calls. Furthermore, OESED's DIHL agents handled 19,395 calls, providing critical support and information to the community from January-December 2024.
Expected Impact:
Funding in which the current position is funded under expired on 06/30/2025 and will not be renewed or extended. This action will therefore leave a gap...
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