Primary Department: Purchasing
Primary Department Head/Elected Official: Kimberly J. Williams, JD
Secondary Department: Toll Road Authority
Secondary Department Head/Elected Official: Roberto Trevino
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Renewal
Project ID (if applicable): N/A
Vendor/Entity Legal Name (if applicable): Veteran Enhanced, Inc. d/b/a Veteran Enhanced Technology Solutions
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: Exempt - Interlocal/Cooperative Agreement
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
title
Request for approval of a State of Texas Department of Information Resources (DIR) Cooperative Contract renewal option with Veteran Enhanced, Inc. d/b/a Veteran Enhanced Technology Solutions for ServiceNow IT Management Software for the Toll Road Authority for the period of February 26, 2027 – February 25, 2028 at a cost of $1,184,169, Justification for 0% MWBE Participation Goal: Exempt - Interlocal/Cooperative Agreement.
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Background and Discussion:
Cherwell will reach end of life and will no longer be supported as of December 2026. To mitigate operational risk, address potential vulnerabilities, and ensure continued compliance, HCTRA is transitioning to ServiceNow. The request associated with this RCA is solely for the required software licenses. These licenses are necessary to establish the HCTRA ServiceNow environments that the implementation team requires to continue its work. Currently, the team is operating within temporary ServiceNow environments to build the foundational configuration for HCTRA; however, access to these temporary environments expires on December 31. Upon availability of funds, the permanent HCTRA licenses will be used to stand up the official environments, and the ServiceNow pl...
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