Primary Department: Purchasing
Primary Department Head/Elected Official: Kimberly J. Williams, JD
Secondary Department: Tax Assessor-Collector
Secondary Department Head/Elected Official: Annette Ramirez
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Renewal
Project ID (if applicable): 210392
Vendor/Entity Legal Name (if applicable): Appraisal & Collection Technologies, LLC
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: 0% - Specialized, Technical, or Unique in Nature
Grant Indirect Costs Rate (if applicable): N/A
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
title
Request for approval of a renewal option with Appraisal & Collection Technologies, LLC for tax assessment and collections system for the Tax Assessor-Collector for the period of July 1, 2026 - June 30, 2027, at a cost of $4,653,653 (210392), Justification for 0% MWBE Participation Goal: 0% - Specialized, Technical, or Unique in Nature.
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Background and Discussion:
This Service Level Agreement (the "Service Level Agreement") is attached to and incorporated by reference
into the License and Maintenance Agreement between Appraisal and Collection Technologies, LLC ("ACT") and
the Harris County Tax Office ("HCTO"). The License Agreement and this Service Level Agreement is to
support the operations of the Harris County Tax Assessor-Collector and the Harris County Tax Office ("HCTO").
The purpose of the Service Level Agreement is to identify current and projected levels and qualifications of
support staff, hardware and software components, systems support service levels, including the roles,
responsibilities and response times between ACT and the HCTO for change management, version control,
security, problem source identification and resolution, break/fix, back-up/recovery and disaster recovery,
helpdesk, user tra...
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