Primary Department: Purchasing
Primary Department Head/Elected Official:
Secondary Department: Toll Road Authority
Secondary Department Head/Elected Official: Roberto Trevino
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Award
Project ID (if applicable): N/A
Vendor/Entity Legal Name (if applicable): Veteran Enhanced Technology Solutions
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: Exempt - Interlocal/Cooperative Agreement
Grant Indirect Costs Rate (if applicable): N/A
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
title
Request for approval of an award on the basis of low quote and that the County Judge execute an addendum to a State of Texas Department of Information Resources (DIR) Cooperative Contract agreement with Veteran Enhanced, Inc. d/b/a Veteran Enhanced Technology Solutions in the amount of $1,136,769 for ServiceNow IT Management Software for the Toll Road Authority for the period of February 26, 2026 - February 25, 2027 with four (4) one-year renewal options, Justification for 0% MWBE Participation Goal: Exempt-Interlocal/Cooperative Agreement.
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Background and Discussion:
Cherwell will reach end of life and will no longer be supported as of December 2026. To mitigate operational risk, address potential vulnerabilities, and ensure continued compliance, HCTRA is transitioning to ServiceNow. The request associated with this RCA is solely for the required software licenses.
These licenses are necessary to establish the HCTRA ServiceNow environments that the implementation team requires to continue its work. Currently, the team is operating within temporary ServiceNow environments to build the foundational configuration for HCTRA; however, access to these temporary environments expires on December 31. Upon availability of funds, the permanent HCTRA licenses will be used to stand up the official environments, and the ServiceNow platform will be deployed incrementally over the course of the next year.
Expected Impact: Mitigate risk, vulnerabilities, and compliance issues associated with unsupported production software. Establish a strong Enterprise Service Management foundation for HCTRA.
Alternative Options:
This procurement followed the Purchasing DIR process, under which four quotes were obtained. Purchasing selected the identified vendor and, in coordination with the County Attorney’s Office (CAO), developed the agreement. This RCA reflects the lowest of the four quotes received.
County Strategic Plan Goal: N/A
County Strategic Plan Objective: N/A
Justice/Safety Initiative (Goal 1): N/A
Infrastructure Initiative (Goal 2): N/A
Economy Initiative (Goal 3): N/A
Health Initiative (Goal 4): N/A
Climate/Resilience Initiative (Goal 5): N/A
Housing Initiative (Goal 6): N/A
Additional notes related to the Strategic Plan:
Prior Court Action (if any): None
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Address (if applicable):
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Fiscal and Personnel Summary |
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Service Name |
IT Services and Solutions |
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Current Fiscal Year Cost |
Annual Fiscal Cost |
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Existing Budget |
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Revenue - TRA |
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$1,136,769.00 |
$1,136,769.00 |
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$ |
$ |
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Total Existing Budget |
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$1,136,769.00 |
$1,136,769.00 |
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Additional Budget Request (Requires Fiscal Review Request Form) |
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Total Additional Budget Request |
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Total Funding Sources |
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$1,136,769.00 |
$1,136,769.00 |
$ |
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Grants - Proposed Budget (For Grants Items only) |
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Labor |
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No. of Grant Years |
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Local Match Source - Existing Budget: Choose an item. |
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$ |
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Local Match Source - Additional Budget Request: Choose an item. |
$ |
$ |
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Grant Funds Applied for/Awarded (Total) |
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$ |
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Personnel (Fill out section only if requesting new Position Control Numbers (PCN)s) |
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Current Position Count for Service |
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Additional Positions Request |
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Total Personnel |
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County Attorney’s Office Legal Review (for Harris County Code Items only) |
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CAO Reviewer Name and Title |
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CAO Review Completion Date |
Click or tap to enter a date. |
Anticipated Court Date: 2/26/2026
Anticipated Implementation Date (if different from Court date): Click or tap to enter a date.
Emergency/Disaster Recovery Note: Not an emergency, disaster, or COVID-19 related item
Contact(s) name, title, department: Nicole Stuttz, Chief of Staff, Harris County Toll Road; Branndon Parker, Buyer, Purchasing.
Attachments (if applicable): Letter, Bid Tab, Agreement