Primary Department: Management and Budget
Primary Department Head/Elected Official: Daniel Ramos, Executive Director
Secondary Department: Universal Services
Secondary Department Head/Elected Official: Sindhu Menon - Executive Director and CIO
Regular or Supplemental RCA: Regular RCA
Type of Request: Commercial Paper
Project ID (if applicable): NI033
Vendor/Entity Legal Name (if applicable): N/A
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
Grant Indirect Costs Rate (if applicable): N/A
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
title
Request for approval of commercial paper funding for Universal Services for the 3-1-1 Implementation project in the additional amount of $1,375,000 for a total CP funding of $20,180,000.
end
Background and Discussion:
Commercial Paper A-1 is used to (1) pay contractual obligations incurred or to be incurred for the construction of and the purchase of fixtures, equipment and machinery for or in connection with the County's criminal and civil justice centers, the County's firefighter training facility, (2) pay contractual obligations incurred or to be incurred for the purchase of automobiles and other vehicles, equipment and machinery, including computers, materials and supplies for the operations of the County precincts and departments and other authorized needs and purposes including services provided by engineers, architects, attorneys, auditors, financial advisors.
Commercial Paper is being requested for 3-1-1 Implementation project and is expected to be repaid within the next three fiscal years either through bonds, budgetary means, or pay-as-you-go sources. This is for approval for allocation of commercial paper for a previously approved project within the previously authorized amount.
HB 1869 compliance confirmed by: Michael James, Senior Assistant County Attorney, 10/21/2025.
Expected Impact:
The Harris County 3-1-1 Project seeks to create a central constituent relationship management (CRM) platform solution for Harris County that allows residents to request non-emergency services and enables departments to fulfill them in a “one-stop-shop”. The 3-1-1 Implementation is an umbrella project, with work taking place under multiple vendor contracts working in alignment.
Alternative Options:
Commissioners Court could choose to stall the work on the 3-1-1 Implementation and not build out each department’s workflows on to the central system. However, department processes to fulfill service requests would then remain siloed and varied. We would continue to enjoy the benefits of an online portal and central hub for the 3-1-1 Call Center, but would lose all the potential benefits to our internal processes that are available within the ServiceNow platform. In addition, the Cartegraph Implementation and Genesys expansion would be negatively impacted as both depend on integration with ServiceNow to be fully operational. A continued stalling of the 3-1-1 Implementation in Phases 3 and 4 would result in an incomplete service that only features 20 of Harris County’s 72 departments.
County Strategic Plan Goal: N/A
County Strategic Plan Objective: N/A
Justice/Safety Initiative (Goal 1): Choose an item.
Infrastructure Initiative (Goal 2): Choose an item.
Economy Initiative (Goal 3): Choose an item.
Health Initiative (Goal 4): Choose an item.
Climate/Resilience Initiative (Goal 5): Choose an item.
Housing Initiative (Goal 6): Choose an item.
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
|
Date |
Agenda Item # |
Action Taken |
|
04/30/2019 |
6.b |
Request for approval of commercial paper funding for $1,420,000 (Series A-1) |
|
06/30/2020 |
4.i.4 |
Request for approval of commercial paper funding for $4,245,000 (Series A-1) |
|
04/27/2021 |
21-1746 |
Award to AT&T for telephony upgrade (1yr + 4 renewal options) for $120,915 |
|
07/20/2021 |
21-3556 |
Award to PTG for ServiceNow platform and change management for $2,384,755 |
|
11/30/2021 |
21-6591 |
Award to ConvergeOne for conversion of 311 Call Center to Genesys (1yr +4) for $1,366,932 |
|
04/05/2022 |
22-2409 |
Change Order 1 with PTG for $316,167 for additional work |
|
05/27/2021 |
22-3073 |
1st renewal for AT&T for $85,000 |
|
08/23/2022 |
22-5219 |
Change Order 2 with PTG for $374,625 for additional work |
|
09/27/2022 |
22-5799 |
Discussion on 311 Online Portal Go-Live and completion of Phase I work |
|
12/13/2022 |
22-7999 |
1st renewal for ConvergeOne for $120,000 |
|
01/31/2023 |
23-0593 |
Request for approval of the Final Investment Memo authorization of $8,102,511 for a total of $13,767,511. Request for approval of commercial paper funding for $1,785,000. (Series A-1) |
|
05/16/2023 |
23-2718 |
Request for approval of commercial paper funding for $450,000 (Series A-1) |
|
07/18/2023 |
23-3944 |
Request for approval of commercial paper funding for $2,700,000 (Series A-1) |
|
10/10/2023 |
23-5832 |
Request for approval of commercial paper funding for $3,165,000 (Series A-1) |
|
12/05/2023 |
23-7151 |
Request for approval to decrease commercial paper funding for $1,600,000 (Series A-1) |
|
04/23/2024 |
24-2255 |
Request for approval of commercial paper funding for $170,000 (Series A-1) |
|
10/8/2024 |
24-6191 |
Request for approval of commercial paper funding for $1,430,000 (Series D) |
|
10/29/2024 |
24-6712 |
FIM for an additional incremental authorization of $3,968,106. Request for approval of commercial paper funding in the amount of $3,970,000 (Series D) |
|
10/30/2025 |
25-6782 |
FIM for an incremental authorization of $2,440,000. Request for commercial paper funding in the amount of $1,070,000. (Series D) |
Location:
Address (if applicable): Multiple
Precinct(s): Choose an item.
|
Fiscal and Personnel Summary |
|
Service Name |
311 Implementation |
|
|
|
Current Fiscal Year Cost |
Annual Fiscal Cost |
|
|
Labor |
Non-Labor |
Total |
Recurring Expenses |
|
Funding Sources |
|
|
Existing Budget |
|
|
|
|
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Existing Budget |
$ |
$ |
$ |
$ |
|
Additional Budget Request (Requires Fiscal Review Request Form) |
|
|
Commercial Paper |
$ |
$1,375,000 |
$1,375,000 |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Additional Budget Request |
$ |
$1,375,000 |
$1,375,000 |
$ |
|
Total Funding Sources |
$ |
$1,375,000 |
$1,375,000 |
$ |
|
Grants - Proposed Budget (For Grants Items only) |
|
|
Labor |
Non-Labor |
Total |
No. of Grant Years |
|
Local Match Source - Existing Budget: Choose an item. |
$ |
$ |
$ |
|
|
Local Match Source - Additional Budget Request: Choose an item. |
$ |
$ |
$ |
|
|
Grant Funds Applied for/Awarded (Total) |
$ |
$ |
$ |
|
|
Personnel (Fill out section only if requesting new Position Control Numbers (PCN)s) |
|
|
Current Position Count for Service |
- |
- |
- |
- |
|
Additional Positions Request |
- |
- |
- |
- |
|
Total Personnel |
- |
- |
- |
- |
|
County Attorney’s Office Legal Review (for Harris County Code Items only) |
|
CAO Reviewer Name and Title |
|
CAO Review Completion Date |
Click or tap to enter a date. |
Anticipated Court Date: 7/30/2026
Anticipated Implementation Date (if different from Court date): Click or tap to enter a date.
Emergency/Disaster Recovery Note: Not an emergency, disaster, or ARPA related item
Contact(s) name, title, department: Fahad Gulzar, Deputy Executive Director, Office of Management and Budget
Attachments (if applicable): N/A