Primary Department: Purchasing
Primary Department Head/Elected Official: Kimberly J. Williams, JD
Secondary Department: Universal Services
Secondary Department Head/Elected Official: Sindhu Menon
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Amendment
Project ID (if applicable): N/A
Vendor/Entity Legal Name (if applicable): Precision Task Group, Inc
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: Exempt - Interlocal/Cooperative Agreement
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
title
Request that the County Judge execute an amendment to a State of Texas Department of Information Resources (DIR) Cooperative Contract agreement with Precision Task Group, Inc in the additional amount of $1,115,378 to add a new statement of work for Phase IV of the Project for ServiceNow Implementation for 3-1-1 constituent relationship management solution for Universal Services for the period of July 20, 2021 - July 20, 2026, Justification for 0% MWBE Participation Goal: Exempt - Interlocal/Cooperative Agreement.
end
Background and Discussion:
On July 20, 2021 Harris County approved a contract with Precision Task Group, Inc. to implement a 3-1-1
constituent relationship management solution. Harris County Universal Services is now requesting approval of
the tenth amendment to add a new statement of work for Phase IV of the project and providing additional funding.
Expected Impact:
To modernize case management and service delivery for veterans in Harris County by bringing the Veterans Services Department (VSD) onto the ServiceNow platform, with case intake available via the Harris County 3-1-1 system.
Alternative Options:
N/A
County Strategic Plan Goal: Choose an item.
County Strategic Plan Objective: Choose an item.
Justice/Safety Initiative (Goal 1): Choose an item.
Infrastructure Initiative (Goal 2): Choose an item.
Economy Initiative (Goal 3): Choose an item.
Health Initiative (Goal 4): Choose an item.
Climate/Resilience Initiative (Goal 5): Choose an item.
Housing Initiative (Goal 6): Choose an item.
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
|
Date |
Agenda Item # |
Action Taken |
|
7/20/21 |
373 |
Award approval |
|
4/5/22 |
240 |
Amendment 1 approval |
|
8/23/22 |
429 |
Amendment 2 approval |
|
1/31/23 |
335 |
Amendment 3 approval |
|
1/31/23 |
434 |
Amendment 4 approval |
|
3/26/24 |
431 |
Amendment 5 approval |
|
8/27/24 |
415 |
Amendment 6 approval |
|
1/9/25 |
367 |
Amendment 7 approval |
|
08/26/25 |
277 |
Amendment 8 approval |
|
12/11/25 |
310 |
Amendment 9 approval |
Location: N/A
Address (if applicable):
Precinct(s): Choose an item.
|
Fiscal and Personnel Summary |
|
Service Name |
|
|
|
|
Current Fiscal Year Cost |
Annual Fiscal Cost |
|
|
Labor |
Non-Labor |
Total |
Recurring Expenses |
|
Funding Sources |
|
|
Existing Budget |
|
|
|
|
|
1000 - General Fund |
$ |
$1,115,378 |
$1,115,378 |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Existing Budget |
$ |
$1,115,378 |
$1,115,378 |
$ |
|
Additional Budget Request (Requires Fiscal Review Request Form) |
|
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Additional Budget Request |
$ |
$ |
$ |
$ |
|
Total Funding Sources |
$ |
$1,115,378 |
$1,115,378 |
$ |
|
Grants - Proposed Budget (For Grants Items only) |
|
|
Labor |
Non-Labor |
Total |
No. of Grant Years |
|
Local Match Source - Existing Budget: Choose an item. |
$ |
$ |
$ |
|
|
Local Match Source - Additional Budget Request: Choose an item. |
$ |
$ |
$ |
|
|
Grant Funds Applied for/Awarded (Total) |
$ |
$ |
$ |
|
|
Personnel (Fill out section only if requesting new Position Control Numbers (PCN)s) |
|
|
Current Position Count for Service |
- |
- |
- |
- |
|
Additional Positions Request |
- |
- |
- |
- |
|
Total Personnel |
- |
- |
- |
- |
|
County Attorney’s Office Legal Review (for Harris County Code Items only) |
|
CAO Reviewer Name and Title |
|
CAO Review Completion Date |
Click or tap to enter a date. |
Anticipated Court Date: 1/29/2026
Anticipated Implementation Date (if different from Court date): Click or tap to enter a date.
Emergency/Disaster Recovery Note: Not an emergency, disaster, or ARPA related item
Contact(s) name, title, department: Rina Fava, Director of Customer Experience for Universal Services; Jorge Geronimo, Sr. Manager of Contract Compliance for Universal Services; Matthew McGarrity, Sourcing Manager, Purchasing.
Attachments (if applicable): Letter, amendment