Primary Department: Universal Services
Primary Department Head/Elected Official: Sindhu Menon, Executive Director & CIO
Secondary Department: Choose an item.
Secondary Department Head/Elected Official:
Regular or Supplemental RCA: Regular RCA
Type of Request: Transmittal
Project ID (if applicable): N/A
Vendor/Entity Legal Name (if applicable): N/A
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
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Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
title
Transmittal by Universal Services of an update regarding 311 Homeless Encampment and Complaint Tracking Directive.
end
Background and Discussion:
On May 8, 2025, the Harris County Commissioners approved a motion to direct Universal Services to direct Universal Services to update the 311 System to align with a new policy for tracking homeless encampments and complaints.
- Universal Services is required to work with:
- Sheriff's Office
- Deputy Constable's Office
- Flood Control District (FCD)
- Housing & Community Development (HCD)
- Public Health
- Partners like the Coalition for the Homeless.
- Universal Services must report back to the Commissioners Court by September 2025
Expected Impact:
Implement a consistent and coordinated approach to addressing homeless encampments in the floodway
Alternative Options:
County Strategic Plan Goal: Choose an item.
County Strategic Plan Objective: Choose an item.
Justice/Safety Initiative (Goal 1): Choose an item.
Infrastructure Initiative (Goal 2): Choose an item.
Economy Initiative (Goal 3): Choose an item.
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Housing Initiative (Goal 6): Choose an item.
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
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Date |
Agenda Item # |
Action Taken |
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5/8/25 |
182 |
System Update for Homeless and Complaint Tracking |
Location:
Address (if applicable):
Precinct(s): Countywide
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Anticipated Court Date: 9/18/2025
Anticipated Implementation Date (if different from Court date): Click or tap to enter a date.
Emergency/Disaster Recovery Note: Not an emergency, disaster, or ARPA related item
Contact(s) name, title, department: Liz Lo, Chief Operating Officer, Chief Operating Officer
Attachments (if applicable): 311 Transmittal.pdf