Primary Department: Universal Services
Primary Department Head/Elected Official: Sindhu Menon, Executive Director & CIO
Secondary Department: Choose an item.
Secondary Department Head/Elected Official:
Regular or Supplemental RCA: Regular RCA
Type of Request: Transmittal
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MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
Grant Indirect Costs Rate (if applicable): N/A
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
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Transmittal by Universal Services of the successful upgrade of the JWEB database.
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Background and Discussion:
This transmittal is to inform Commissioners Court of the successful upgrade of the JWEB database on Sunday, May 17, 2026, as part of Harris County’s continued investment to modernize the County’s most critical justice support system and to enable enhanced system reliability and availability.
The database upgrade was planned and discussed with our Justice and Law Enforcement partners, including DAO, CA, DCO, CCL, HCSO, PDO and US. The larger community of JWEB users includes all Justice and Law Enforcement entities within Harris County, and many externals to Harris County agencies. The upgrade was thoroughly communicated in Change Advisory Meeting with all technology liaisons within the stakeholder community. Additional communications happened in technology working groups, via meetings and emails, and in the monthly as well quarterly board meeting.
This JWEB database upgrade step involved upgrading our database systems, i.e., SQL Server, to strengthen the platform's performance, stability, and resilience. This is a required step before any modernization steps are undertaken. We began at 5:00 a.m. Sunday, May 17, and restored user access to JWEB at 5:00 pm, as planned and scheduled.
The project did not alter any existing screens, workflows, or system functionality. The upgrade was focused entirely on enhancing the underlying database that supports JWEB’s performance, stability, and security posture, while ensuring the platform continued to serve the justice community across Harris County reliably. In the post production support mode a small number of known issues were identified following restoration. However, within hours, those issues were remediated. All data and functionality was fully restored with no information loss.
Expected Impact:
The JWEB database upgrade puts Harris County is a position to move forward on the next steps of modernization.
Alternative Options:
If we had not done this upgrade, the system would have been out of compliance both with the software and security, posing a risk of extended downtime with no support from the vendor.
County Strategic Plan Goal: 1. Make Harris County safer and more just.
County Strategic Plan Objective: E: Increase efficiency across the legal system.
Justice/Safety Initiative (Goal 1): E1: Modernize data and technology architecture across the legal system.
Infrastructure Initiative (Goal 2): Choose an item.
Economy Initiative (Goal 3): Choose an item.
Health Initiative (Goal 4): Choose an item.
Climate/Resilience Initiative (Goal 5): Choose an item.
Housing Initiative (Goal 6): Choose an item.
Additional notes related to the Strategic Plan:
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Anticipated Court Date: 7/9/2026
Anticipated Implementation Date (if different from Court date): Click or tap to enter a date.
Emergency/Disaster Recovery Note: Not an emergency, disaster, or ARPA related item
Contact(s) name, title, department: Louis Carr, IJIS Director
Attachments (if applicable):