Primary Department: Purchasing
Primary Department Head/Elected Official: Paige McInnis
Secondary Department: Toll Road Authority
Secondary Department Head/Elected Official: Roberto Trevino
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Award
Project ID (if applicable): 240239
Vendor/Entity Legal Name (if applicable): QuestMark Information Management, Inc.
MWBE Contracted Goal (if applicable): 13%
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: N/A - Goal is not 0% and is listed above
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
title
Request for approval of an award on the basis of low bid to QuestMark Information Management, Inc. in the amount of $25,500,000 based on estimated quantities and fixed unit pricing to provide and mail statements, invoices, notices and assorted mail items for the Toll Road Authority for the period of August 26, 2025 - August 25, 2026 with four (4) one-year renewal options (240239), MWBE Contracted Goal: 13%.
end
Background and Discussion:
The award of this contract will allow the QuestMark to provide and mail statements, invoices, notices and related items for the Toll Road Authority.
Expected Impact:
Provide customer-related and other relevant services to support the Toll Road Authority mailing of essential information to customers in relation to EZ Tag statements, daily account notices, violation and collection notices, inserts, and additional information to assist with keeping customers current on any concerns or updates related to fees, services, and other relevant items as may be needed.
Alternative Options:
There is no alternative option. Not having these services in place would cause a negative impact on communication with customers.
County Strategic Plan Goal: Choose an item.
County Strategic Plan Objective: Choose an item.
Justice/Safety Initiative (Goal 1): Choose an item.
Infrastructure Initiative (Goal 2): Choose an item.
Economy Initiative (Goal 3): Choose an item.
Health Initiative (Goal 4): Choose an item.
Climate/Resilience Initiative (Goal 5): Choose an item.
Housing Initiative (Goal 6): Choose an item.
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
|
Date |
Agenda Item # |
Action Taken |
|
5/8/2025 |
423 |
Approval to Advertise |
Location: N/A
Address (if applicable): N/A
Precinct(s): Countywide
|
Fiscal and Personnel Summary |
|
Service Name |
Violation Enforcement Collections Center (VECC) |
|
|
|
Current Fiscal Year Cost |
Annual Fiscal Cost |
|
|
Labor |
Non-Labor |
Total |
Recurring Expenses |
|
Funding Sources |
|
|
Existing Budget |
|
|
|
|
|
Revenue - TRA |
$ |
$25,500,000 |
$ |
$25,500,000 |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Existing Budget |
$ |
$25,500,000 |
$ |
$25,500,000 |
|
Additional Budget Request (Requires Fiscal Review Request Form) |
|
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Additional Budget Request |
$ |
$ |
$ |
$ |
|
Total Funding Sources |
$ |
$ |
$ |
$ |
|
Grants - Proposed Budget (For Grants Items only) |
|
|
Labor |
Non-Labor |
Total |
No. of Grant Years |
|
Local Match Source - Existing Budget: Choose an item. |
$ |
$ |
$ |
|
|
Local Match Source - Additional Budget Request: Choose an item. |
$ |
$ |
$ |
|
|
Grant Funds Applied for/Awarded (Total) |
$ |
$ |
$ |
|
|
Personnel (Fill out section only if requesting new PCNs) |
|
|
Current Position Count for Service |
- |
- |
- |
- |
|
Additional Positions Request |
- |
- |
- |
- |
|
Total Personnel |
- |
- |
- |
- |
Anticipated Court Date: 8/26/2025
Anticipated Implementation Date (if different from Court date): 8/26/2025
Emergency/Disaster Recovery Note: Choose an item.
Contact(s) name, title, department: Patrick Acosta, Sr. Buyer, Harris County Purchasing; Courtney White, Assistant Director, Operations | Tolling Operations, Toll Road Authority
Attachments (if applicable): Letter