Department: Universal Services
Department Head/Elected Official: Sindhu Menon
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Renewal
Project ID (if applicable): NI033
Vendor/Entity Legal Name (if applicable): Precision Task Group
MWDBE Contracted Goal (if applicable):
MWDBE Current Participation (if applicable):
Justification for 0% MWDBE Participation Goal: Choose an item.
Request Summary (Agenda Caption):
title
Request for approval to renew the ServiceNow License contract with Precision Task Group, Inc.
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Background and Discussion: The Harris County 3-1-1 Project seeks to create a central constituent relationship management (CRM) platform solution for Harris County that allows residents to request non-emergency services and enables departments to fulfill them in a “one-stop-shop”. The 3-1-1 constituent relationship management (CRM) brings together county services under the ServiceNow platform, for which the use of licenses is required.
Expected Impact: Business continuity for Case Management System
Alternative Options: N/A
Alignment with Goal(s):
_ Justice and Safety
_ Economic Opportunity
_ Housing
_ Public Health
_ Transportation
_ Flooding
_ Environment
X Governance and Customer Service
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Anticipated Court Date: 11/12/24
Anticipated Implementation Date (if different from Court date):
Emergency/Disaster Recovery Note: Not an emergency, disaster, or COVID-19 related item
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