Primary Department: Purchasing
Primary Department Head/Elected Official: Kimberly J. Williams, JD
Secondary Department: Veterans Services
Secondary Department Head/Elected Official: Dave Lewis
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Award
Project ID (if applicable): N/A
Vendor/Entity Legal Name (if applicable): Carahsoft Technology Corp
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: Exempt - Interlocal/Cooperative Agreement
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
title
Request for approval of an award on the basis of low bid and that the County Judge execute an addendum to a State of Texas Department of Information Resources (DIR) Cooperative Contract agreement with Carahsoft Technology Corp in the amount of $56,574 to provide settlement and full compensation for services provided from February 28, 2026 - February 27, 2027 for Salesforce Platform Cloud Services for the Veterans Services Department through February 27, 2027 with four (4) one-year renewal options, Justification for 0% MWBE Participation Goal: Exempt - Interlocal/Cooperative Agreement.
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Background and Discussion:
The Harris County Veterans Services Department (VSD) uses Salesforce for case and records management of all Harris County veterans seeking assistance under its programs. The current case and records management system provides functionality which can be met with the existing county enterprise 311 system and VSD supports the transition to the existing countywide enterprise 311 system. Funding for this contract renewal and data migration services is part of the 311 Phase IV Project with Universal Services, who will manage the data migration and coordinate with the vendor.
Expected Impact:
Continued maintenance and support of the VSD system during the data migration of VSD's case management and client records to the enterprise 311 system, which is supported by Universal Services. Upon successful data migration of VSD's client files, VSD will decommission the use of Salesforce and utilize the countywide enterprise 311 system as their primary case management system.
Alternative Options:
N/A
County Strategic Plan Goal: Choose an item.
County Strategic Plan Objective: Choose an item.
Justice/Safety Initiative (Goal 1): Choose an item.
Infrastructure Initiative (Goal 2): Choose an item.
Economy Initiative (Goal 3): Choose an item.
Health Initiative (Goal 4): Choose an item.
Climate/Resilience Initiative (Goal 5): Choose an item.
Housing Initiative (Goal 6): Choose an item.
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
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Address (if applicable): N/A
Precinct(s): Choose an item.
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Fiscal and Personnel Summary |
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Current Fiscal Year Cost |
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Existing Budget |
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Other |
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$56,573.79 |
$56,573.79 |
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Total Existing Budget |
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$56,573.79 |
$56,573.79 |
$ |
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Additional Budget Request (Requires Fiscal Review Request Form) |
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Choose an item. |
$ |
$ |
$ |
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Total Additional Budget Request |
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Total Funding Sources |
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$56,573.79 |
$56,573.79 |
$ |
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Grants - Proposed Budget (For Grants Items only) |
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No. of Grant Years |
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Local Match Source - Existing Budget: Choose an item. |
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$ |
$ |
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Local Match Source - Additional Budget Request: Choose an item. |
$ |
$ |
$ |
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Grant Funds Applied for/Awarded (Total) |
$ |
$ |
$ |
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Personnel (Fill out section only if requesting new Position Control Numbers (PCN)s) |
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Current Position Count for Service |
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Additional Positions Request |
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Total Personnel |
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County Attorney’s Office Legal Review (for Harris County Code Items only) |
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CAO Reviewer Name and Title |
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CAO Review Completion Date |
Click or tap to enter a date. |
Anticipated Court Date: 4/16/2026
Anticipated Implementation Date (if different from Court date): Click or tap to enter a date.
Emergency/Disaster Recovery Note: Not an emergency, disaster, or ARPA related item
Contact(s) name, title, department: Rina Fava, Director of Customer Experience (Universal Services);
Fatimata Ba, Asst. Director of 3rd Party Risk & Contract Compliance (Universal Services); Jorge Geronimo, Sr. Manager of Contract Compliance (Universal Services); William House, Buyer (Purchasing)
Attachments (if applicable): Letter, Addendum