Primary Department: Universal Services
Primary Department Head/Elected Official: Sindhu Menon, Executive Director & CIO
Secondary Department: Choose an item.
Secondary Department Head/Elected Official:
Regular or Supplemental RCA: Regular RCA
Type of Request: Transmittal
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Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
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Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
title
Transmittal by Universal Services regarding the completion and delivery Phase I - 311 Homeless Encampment and Complaint Tracking Directive.
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Background and Discussion:
On September 18, 2025 Harris County Universal Services (HCUS), in coordination with the Flood Control District (FCD), met with several stakeholders-including the Sheriff’s Office, Deputy Constable’s Office, Housing and Community Development (HCD), Public Health Services (PHS), and the Coalition for the Homeless-to develop a strategy for updating the 311 system in alignment with FCD’s policy for tracking homeless encampments and related complaints. The project will begin with Phase I, which focuses on creating a form within the 311 system and managing the initial triage of requests. HCUS and FCD have approved a project charter that outlines the approach, scope, timeline, and roles and responsibilities. Requirement gathering workshops have been completed to identify the necessary intake form details and report dashboard needs. The collected information will be shared with FCD, which will determine the most suitable method for rerouting requests.
Expected Impact:
Implement a consistent and coordinated approach to addressing homeless encampments in the floodway.
Alternative Options:
County Strategic Plan Goal: Choose an item.
County Strategic Plan Objective: Choose an item.
Justice/Safety Initiative (Goal 1): Choose an item.
Infrastructure Initiative (Goal 2): Choose an item.
Economy Initiative (Goal 3): Choose an item.
Health Initiative (Goal 4): Choose an item.
Climate/Resilience Initiative (Goal 5): Choose an item.
Housing Initiative (Goal 6): Choose an item.
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
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Date |
Agenda Item # |
Action Taken |
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9/18/25 |
382 |
Transmittal by Universal Services of an update regarding 311 Homeless Encampment and Complaint Tracking Directive. |
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5/8/25 |
182 |
System Update for Homeless and Complaint Tracking |
Location:
Address (if applicable):
Precinct(s): Countywide
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County Attorney’s Office Legal Review (for Harris County Code Items only) |
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Click or tap to enter a date. |
Anticipated Court Date: 2/12/2026
Anticipated Implementation Date (if different from Court date): Click or tap to enter a date.
Emergency/Disaster Recovery Note: Not an emergency, disaster, or ARPA related item
Contact(s) name, title, department: Liz Lo, Chief Operating Officer, Chief Operating Officer
Attachments (if applicable): 311 Transmittal