Primary Department: Purchasing
Primary Department Head/Elected Official: Kimberly J. Williams, JD
Secondary Department: Toll Road Authority
Secondary Department Head/Elected Official: Roberto Trevino
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Renewal
Project ID (if applicable): 210429
Vendor/Entity Legal Name (if applicable): TollPlus, LLC
MWBE Contracted Goal (if applicable): 35%
MWBE Current Participation (if applicable): 25.93%
Justification for 0% MWBE Participation Goal: N/A - Goal is not 0% and is listed above
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
title
Request for approval of a renewal option with TollPlus, LLC for image based transaction processing support services for the Toll Road Authority for the period of November 1, 2026 - October 31, 2027 at a cost of $19,200,000, and for the County Clerk to execute any applicable bonds to be received (210429), MWBE Contracted Goal: 35%, MWBE Current Participation: 25.93%.
end
Background and Discussion:
On March 26, 2024, Harris County Toll Road Authority (HCTRA) entered into a Master Services Agreement with TollPlus, LLC for the design, development, testing, implementation, support, and maintenance of an image review solution utilized for toll transaction processing. Due to increased transaction volumes, including additional Texas Department of Transportation (TxDOT) lane activity, HCTRA has identified the need for additional funding and updated operational requirements related to image review services.
On May 26,2026 Amendment No. 1 was requested to increase the contract amount by $5,010,852, bringing the total contract value to $19,200,000. The amendment also updates Exhibit C performance requirements related to image review errors and replaces the existing Image Review Reject Definitions User Guide Version 14 with Version 17.
Expected Impact:
Approval of this amendment will allow HCTRA to continue uninterrupted image review operations and support the increased transaction processing demand. The updated performance requirements and revised reject definitions are expected to improve image review accuracy, operational efficiency, revenue collection, and customer account processing.
Alternative Options:
N/A
County Strategic Plan Goal: 2. Connect our community with safe, reliable, equitably distributed, and well-maintained infrastructure.
County Strategic Plan Objective: N/A
Justice/Safety Initiative (Goal 1): N/A
Infrastructure Initiative (Goal 2): N/A
Economy Initiative (Goal 3): N/A
Health Initiative (Goal 4): N/A
Climate/Resilience Initiative (Goal 5): N/A
Housing Initiative (Goal 6): N/A
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
|
Date |
Agenda Item # |
Action Taken |
|
12/14/2021 |
249 |
Transmittal for Advertisement |
|
3/26/2024 |
393 |
Contract Awarded with four (4) one-year renewal options |
|
10/16/2025 |
358 |
Renewal No. 1 Approved |
|
1/29/2026 |
187 |
Bond Release Approval |
|
5/28/2026 |
58 |
Amendment No. 1 Approved |
Location: N/A
Address (if applicable): N/A
Precinct(s): Choose an item.
|
Fiscal and Personnel Summary |
|
Service Name |
Image Based Transaction Processing Support Services for the Harris County Toll Road Authority |
|
|
|
Current Fiscal Year Cost |
Annual Fiscal Cost |
|
|
Labor |
Non-Labor |
Total |
Recurring Expenses |
|
Funding Sources |
|
|
Existing Budget |
|
|
|
|
|
Revenue - TRA |
$ |
$19,200,000 |
$19,200,000 |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Existing Budget |
$ |
$19,200,000 |
$19,200,000 |
$ |
|
Additional Budget Request (Requires Fiscal Review Request Form) |
|
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Additional Budget Request |
$ |
$ |
$ |
$ |
|
Total Funding Sources |
$ |
$19,200,000 |
$19,200,000 |
$ |
|
Grants - Proposed Budget (For Grants Items only) |
|
|
Labor |
Non-Labor |
Total |
No. of Grant Years |
|
Local Match Source - Existing Budget: Choose an item. |
$ |
$ |
$ |
|
|
Local Match Source - Additional Budget Request: Choose an item. |
$ |
$ |
$ |
|
|
Grant Funds Applied for/Awarded (Total) |
$ |
$ |
$ |
|
|
Personnel (Fill out section only if requesting new Position Control Numbers (PCN)s) |
|
|
Current Position Count for Service |
- |
- |
- |
- |
|
Additional Positions Request |
- |
- |
- |
- |
|
Total Personnel |
- |
- |
- |
- |
|
County Attorney’s Office Legal Review (for Harris County Code Items only) |
|
CAO Reviewer Name and Title |
|
CAO Review Completion Date |
Click or tap to enter a date. |
Anticipated Court Date: 10/15/2026
Anticipated Implementation Date (if different from Court date): 11/1/2026
Emergency/Disaster Recovery Note: Not an emergency, disaster, or ARPA related item
Contact(s) name, title, department: Nicole Stuttz, Chief of Staff, Harris County Toll Road Authority; Gisselle Zapata, Sr. Contract Manager, Purchasing
Attachments (if applicable): Letter