Primary Department: Purchasing
Primary Department Head/Elected Official: Kimberly J. Williams, JD
Secondary Department: Tax Assessor-Collector
Secondary Department Head/Elected Official: Annette Ramirez
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Renewal
Project ID (if applicable): 210392
Vendor/Entity Legal Name (if applicable): Appraisal & Collection Technologies, LLC
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: 0% - Specialized, Technical, or Unique in Nature
Grant Indirect Costs Rate (if applicable): N/A
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
title
Request for approval of a renewal option with Appraisal & Collection Technologies, LLC for tax assessment and collections system for the Tax Assessor-Collector for the period of July 1, 2026 - June 30, 2027, at a cost of $4,653,653 (210392), Justification for 0% MWBE Participation Goal: 0% - Specialized, Technical, or Unique in Nature.
end
Background and Discussion:
This Service Level Agreement (the "Service Level Agreement") is attached to and incorporated by reference
into the License and Maintenance Agreement between Appraisal and Collection Technologies, LLC (“ACT”) and
the Harris County Tax Office (“HCTO”). The License Agreement and this Service Level Agreement is to
support the operations of the Harris County Tax Assessor-Collector and the Harris County Tax Office (“HCTO”).
The purpose of the Service Level Agreement is to identify current and projected levels and qualifications of
support staff, hardware and software components, systems support service levels, including the roles,
responsibilities and response times between ACT and the HCTO for change management, version control,
security, problem source identification and resolution, break/fix, back-up/recovery and disaster recovery,
helpdesk, user training, system enhancements and development, system configuration and operations and
system operations and upgrades.
Expected Impact:
N/A
Alternative Options:
N/A
County Strategic Plan Goal: N/A
County Strategic Plan Objective: N/A
Justice/Safety Initiative (Goal 1): N/A
Infrastructure Initiative (Goal 2): N/A
Economy Initiative (Goal 3): N/A
Health Initiative (Goal 4): N/A
Climate/Resilience Initiative (Goal 5): N/A
Housing Initiative (Goal 6): N/A
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
|
Date |
Agenda Item # |
Action Taken |
|
6/27/2023 |
370 |
Award |
|
4/23/24 |
298 |
Renewal No. 1 |
|
6/12/2025 |
214 |
Renewal No. 2 |
|
|
|
|
Location:
Address (if applicable): N/A
Precinct(s): Countywide
|
Fiscal and Personnel Summary |
|
Service Name |
|
|
|
|
Current Fiscal Year Cost |
Annual Fiscal Cost |
|
|
Labor |
Non-Labor |
Total |
Recurring Expenses |
|
Funding Sources |
|
|
Existing Budget |
|
|
|
|
|
1000 - General Fund |
$ |
$4,653,653 |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Existing Budget |
$ |
$ |
$ |
$ |
|
Additional Budget Request (Requires Fiscal Review Request Form) |
|
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Additional Budget Request |
$ |
$ |
$ |
$ |
|
Total Funding Sources |
$ |
$4,653,653 |
$ |
$ |
|
Grants - Proposed Budget (For Grants Items only) |
|
|
Labor |
Non-Labor |
Total |
No. of Grant Years |
|
Local Match Source - Existing Budget: Choose an item. |
$ |
$ |
$ |
|
|
Local Match Source - Additional Budget Request: Choose an item. |
$ |
$ |
$ |
|
|
Grant Funds Applied for/Awarded (Total) |
$ |
$ |
$ |
|
|
Personnel (Fill out section only if requesting new Position Control Numbers (PCN)s) |
|
|
Current Position Count for Service |
- |
- |
- |
- |
|
Additional Positions Request |
- |
- |
- |
- |
|
Total Personnel |
- |
- |
- |
- |
|
County Attorney’s Office Legal Review (for Harris County Code Items only) |
|
CAO Reviewer Name and Title |
|
CAO Review Completion Date |
Click or tap to enter a date. |
Anticipated Court Date: 6/11/2026
Anticipated Implementation Date (if different from Court date): 6/25/2026
Emergency/Disaster Recovery Note: Not an emergency, disaster, or COVID-19 related item
Contact(s) name, title, department: Elizabeth Doss, Chief of Operations, Harris County Tax Office; Nancy Garcia, HC Purchasing.
Attachments (if applicable): Letter