Primary Department: Purchasing
Primary Department Head/Elected Official: Kimberly J. Williams, JD
Secondary Department: Toll Road Authority
Secondary Department Head/Elected Official: Roberto Trevino
Regular or Supplemental RCA: Regular RCAType of Request: Contract - Renewal
Project ID (if applicable): 240239
Vendor/Entity Legal Name (if applicable): QuestMark Information Management Inc.
MWBE Contracted Goal (if applicable): 13%
MWBE Current Participation (if applicable): 100%
Justification for 0% MWBE Participation Goal: N/A - Goal is not 0% and is listed above
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
title
Request for approval of a renewal option with QuestMark Information Management Inc. to provide and mail statements, invoices, notices and assorted mail items for the Toll Road Authority for the period of August 26, 2026 - August 25, 2027, at a cost of $25,500,000 (240239), MWBE Contracted Goal: 13%, MWBE Current Participation: 100%.
end
Background and Discussion:
The August 26, 2025 Commissioners Court approved an agreement with QuestMark Information Management, Inc. (an MWDBE firm) to provide mailing and related services for the toll road system. These services support the Harris County Toll Road Authority’s Customer Service and Communications divisions in sending essential customer information, including EZ Tag statements, daily notices, violation and collection letters, inserts, and other updates or concerns related to fees, and services.
Expected Impact:
Provide customer-related and other relevant services to support the Toll Road Authority mailing of essential information to customers in relation to EZ Tag statements, daily account notices, violation and collection notices, inserts, and additional information to assist with keeping customers current on any concerns or updates related to fees, services, and other relevant items as may be needed.
Alternative Options:
There is not an alternative option for the identified need.
County Strategic Plan Goal: N/A
County Strategic Plan Objective: N/A
Justice/Safety Initiative (Goal 1): N/A
Infrastructure Initiative (Goal 2): N/A
Economy Initiative (Goal 3): N/A
Health Initiative (Goal 4): N/A
Climate/Resilience Initiative (Goal 5): N/A
Housing Initiative (Goal 6): N/A
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
|
Date |
Agenda Item # |
Action Taken |
|
05/08/2025 |
423 |
Approval to Advertise Contract |
|
08/26/2026 |
299 |
Contract Award Approved |
Location:
Address (if applicable): N/A
Precinct(s): Countywide
|
Fiscal and Personnel Summary |
|
Service Name |
Violation Enforcement Collections Center (VECC) |
|
|
|
Current Fiscal Year Cost |
Annual Fiscal Cost |
|
|
Labor |
Non-Labor |
Total |
Recurring Expenses |
|
Funding Sources |
|
|
Existing Budget |
|
|
|
|
|
Revenue - TRA |
$ |
$4,250,000 |
$4,250,000 |
$25,500,000 |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Existing Budget |
$ |
$4,250,000 |
$4,250,000 |
$25,500,000 |
|
Additional Budget Request (Requires Fiscal Review Request Form) |
|
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Additional Budget Request |
$ |
$ |
$ |
$ |
|
Total Funding Sources |
$ |
$4,250,000 |
$4,250,000 |
$25,500,000 |
|
Grants - Proposed Budget (For Grants Items only) |
|
|
Labor |
Non-Labor |
Total |
No. of Grant Years |
|
Local Match Source - Existing Budget: Choose an item. |
$ |
$ |
$ |
|
|
Local Match Source - Additional Budget Request: Choose an item. |
$ |
$ |
$ |
|
|
Grant Funds Applied for/Awarded (Total) |
$ |
$ |
$ |
|
|
Personnel (Fill out section only if requesting new Position Control Numbers (PCN)s) |
|
|
Current Position Count for Service |
- |
- |
- |
- |
|
Additional Positions Request |
- |
- |
- |
- |
|
Total Personnel |
- |
- |
- |
- |
|
County Attorney’s Office Legal Review (for Harris County Code Items only) |
|
CAO Reviewer Name and Title |
|
CAO Review Completion Date |
Click or tap to enter a date. |
Anticipated Court Date: 8/6/2026
Anticipated Implementation Date (if different from Court date): 8/26/2026
Emergency/Disaster Recovery Note: Not an emergency, disaster, or ARPA related item
Contact(s) name, title, department: Patrick Acosta, Sr. Buyer, Harris County Purchasing; Nicole Stuttz,
Chief of Staff, Executive Office, Harris County Toll Road Authority
Attachments (if applicable): Letter