Primary Department: Purchasing
Primary Department Head/Elected Official: Kimberly J. Williams, JD
Secondary Department: Universal Services
Secondary Department Head/Elected Official: Sindhu Menon
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Amendment
Project ID (if applicable): N/A
Vendor/Entity Legal Name (if applicable): Precision Task Group, Inc
MWBE Contracted Goal (if applicable): 0%
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: Exempt - Interlocal/Cooperative Agreement
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
Title
Request that the County Judge execute an amendment to an agreement with Precision Task Group, Inc to extend the contract end date for ServiceNow Implementation for 3-1-1 constituent relationship management solution for Universal Services for the period of July 20, 2021 - December 31, 2026 in connection with a State of Texas Department of Information Resources (DIR) Cooperative Contract, with no increase in the total contract amount, Justification for 0% MWBE Participation Goal: Exempt - Interlocal/Cooperative Agreement.
End
Background and Discussion:
On July 20, 2021, Harris County approved a contract with Precision Task Group, Inc. to implement a 3-1-1
constituent relationship management solution. Harris County Universal Services is now requesting approval of
the eleventh amendment to extend the current term through December 31, 2026.
Expected Impact:
Continued access to support services.
Alternative Options:
N/A
County Strategic Plan Goal: N/A
County Strategic Plan Objective: N/A
Justice/Safety Initiative (Goal 1): N/A
Infrastructure Initiative (Goal 2): N/A
Economy Initiative (Goal 3): N/A
Health Initiative (Goal 4): N/A
Climate/Resilience Initiative (Goal 5): N/A
Housing Initiative (Goal 6): N/A
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
|
Date |
Agenda Item # |
Action Taken |
|
7/20/21 |
373 |
Award Approval |
|
4/5/22 |
240 |
Amendment 1 |
|
8/23/22 |
429 |
Amendment 2 |
|
1/31/23 |
335 |
Amendment 3 |
|
1/31/23 |
434 |
Amendment 4 |
|
3/26/24 |
431 |
Amendment 5 |
|
8/27/24 |
415 |
Amendment 6 |
|
1/9/25 |
367 |
Amendment 7 |
|
8/26/25 |
277 |
Amendment 8 |
|
12/11/25 |
310 |
Amendment 9 |
|
1/29/26 |
225 |
Amendment 10 |
Location:
Address (if applicable): N/A
Precinct(s): Choose an item.
|
Fiscal and Personnel Summary |
|
Service Name |
ServiceNow Implementation for 3-1-1 Constituent Relationship Management Solution |
|
|
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Current Fiscal Year Cost |
Annual Fiscal Cost |
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Labor |
Non-Labor |
Total |
Recurring Expenses |
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Funding Sources |
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|
Existing Budget |
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|
|
|
|
Choose an item. |
$ |
$ |
$0 |
$ |
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Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Total Existing Budget |
$ |
$ |
$0 |
$ |
|
Additional Budget Request (Requires Fiscal Review Request Form) |
|
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
|
Choose an item. |
$ |
$ |
$ |
$ |
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Total Additional Budget Request |
$ |
$ |
$ |
$ |
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Total Funding Sources |
$ |
$ |
$0 |
$ |
|
Grants - Proposed Budget (For Grants Items only) |
|
|
Labor |
Non-Labor |
Total |
No. of Grant Years |
|
Local Match Source - Existing Budget: Choose an item. |
$ |
$ |
$ |
|
|
Local Match Source - Additional Budget Request: Choose an item. |
$ |
$ |
$ |
|
|
Grant Funds Applied for/Awarded (Total) |
$ |
$ |
$ |
|
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Personnel (Fill out section only if requesting new Position Control Numbers (PCN)s) |
|
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Current Position Count for Service |
- |
- |
- |
- |
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Additional Positions Request |
- |
- |
- |
- |
|
Total Personnel |
- |
- |
- |
- |
|
County Attorney’s Office Legal Review (for Harris County Code Items only) |
|
CAO Reviewer Name and Title |
|
CAO Review Completion Date |
Click or tap to enter a date. |
Anticipated Court Date: 7/9/2026
Anticipated Implementation Date (if different from Court date): Click or tap to enter a date.
Emergency/Disaster Recovery Note: Choose an item.
Contact(s) name, title, department:
Rina Fava, Director of Customer Experience for Universal Services;
Fatimata Ba, Assistance Director of 3rd Party Risk & Compliance for Universal Services;
Jorge Geronimo, Sr. Manager Contracts & Compliance for Universal Services;
Buki Oyewumi, Sr Contract Manager, Office of Purchasing
Attachments (if applicable): Letter