Primary Department: Universal Services
Primary Department Head/Elected Official: Sindhu Menon, CIO / Executive Director
Secondary Department: Choose an item.
Secondary Department Head/Elected Official:
Regular or Supplemental RCA: Regular RCA
Type of Request: Transmittal
Project ID (if applicable):
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MWBE Contracted Goal (if applicable):
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Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
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Transmittal by Universal Services of an update regarding newly rolled out Technology Procurement Request (TPR) process.
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Background and Discussion:
Harris County Universal Services (HCUS) identified a gap in County’s technology asset management in the year 2023. This gap was confirmed through the 5-year financial plan analysis. With approval of Commissioner Court on December 10, 2024, and in partnership with Boston Consulting Group (BCG) and Office of Management and Budget (OMB), HCUS is developing an Enterprise Technology Asset Management Program (ETAM).
Through the audit done on licenses and utilization of technology across the County and as per the direction of Commissioner Court on December 11.2025, Universal Services in partnership with Harris County Purchasing Department launched the new TPR process to address third party risk management, and to launch enterprise agreement that would in turn generate savings for the County. The new TPR process was launched on January 12, 2026, and the goal was to make the process transparent and obtain an understanding of any exceptions that should be considered. Since the launch of the new TPR process, Universal Services and Purchasing Department has determined that there are certain purchases that do not need TPR. The transmittal identifies the initial list. An update will be provided to the Commissioners’ Court if other items are determined to be exceptions to TPR process.
Expected Impact:
The transmittal will provide clarity to the departments on standard purchases, TPR process and exceptions.
Alternative Options:
Continue to purchase hardware and software independently.
County Strategic Plan Goal: Choose an item.
County Strategic Plan Objective: Choose an item.
Justice/Safety Initiative (Goal 1): Choose an item.
Infrastructure Initiative (Goal 2): Choose an item.
Economy Initiative (Goal 3): Choose an item.
Health Initiative (Goal 4): Choose an item.
Climate/Resilience Initiative (Goal 5): Choose an item.
Housing Initiative (Goal 6): Choose an item.
Additional notes related to the Strategic Plan:
Prior Court Action (if any):
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Date |
Agenda Item # |
Action Taken |
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3/26/2024 |
225 |
Approval of the eight (8) IT policies including the Information Technology Asset Management Policy |
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8/6/2024 |
20 |
Approval of the Budget Policy for Countywide Computer (laptop, desktop, and tablet) purchases. |
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8/6/2024 |
372 |
To direct Universal Services to standardize the endpoint security and implement required security operations center integration to strengthen endpoint security of laptop and other end use devices. |
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8/27/2024 |
157 |
Approval to develop the County-wide Software and Hardware Asset Management Program |
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11/12/2024 |
128 |
Item 24-0780, Countywide Hardware Purchase Approval |
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11/12/2024 |
131 |
Request for approval of the Preliminary Investment Memo for an initial authorization of $1,113,750 and request for approval of commercial paper funding in the amount of $1,115,000 |
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2/6/2025 |
115 |
To direct Universal Services to continue building the Enterprise Technology Asset Management program, and to enhance existing IT policies and processes with the ETAM-specific improvements |
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12/11/2025 |
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Location:
Address
Location:
Address (if applicable):
Precinct(s): Countywide
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Personnel (Fill out section only if requesting new Position Control Numbers (PCN)s) |
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County Attorney’s Office Legal Review (for Harris County Code Items only) |
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Click or tap to enter a date. |
Anticipated Court Date: 3/19/2026
Anticipated Implementation Date (if different from Court date): Click or tap to enter a date.
Emergency/Disaster Recovery Note: Not an emergency, disaster, or ARPA related item
Contact(s) name, title, department: Liz Lo, Chief Operating Officer, Universal Services
Attachments (if applicable): Transmittal Memo