Primary Department: Universal Services
Primary Department Head/Elected Official: Sindhu Menon
Secondary Department: N/A
Secondary Department Head/Elected Official:
Regular or Supplemental RCA: Supplemental RCA
Type of Request: Transmittal
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Request Summary (Agenda Caption):
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Transmittal by Universal Services of an update regarding the completion and delivery Phase II - 311 Homeless Encampment and Complaint Tracking Directive by Harris County Universal Services.
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Background and Discussion:
On May 8, 2025, the Harris County Commissioners approved a motion to direct Universal Services to update the 311 System to align with the Flood Control policy for tracking homeless encampments and complaints.
Since the January 2026 update, Harris County Universal Services (HCUS) has continued advancing this initiative in close collaboration with all four Commissioner Precincts, the Sheriff's Office, Constable Offices, Public Health, Housing and Community Development (HCD), City Of Houston, the Coalition for the Homeless, and other partner agencies.
Following Phase I go-live, HCUS initiated Phase II, expanding coordination and requirements gathering with all precincts and stakeholder departments to document their workflows, routing preferences, data needs, and operational constraints. Multiple discovery meetings were held with stakeholders, resulting in detailed process mapping for triage, law-enforcement engagement, public-health response, and cross-agency data sharing. This work has laid the foundation for the upcoming Business Requirements Document (BRD) and future development of Phase II and the reporting/dashboard componen...
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