Primary Department: Universal Services
Primary Department Head/Elected Official: Sindhu Menon, Executive Director & CIO
Secondary Department
Secondary Department Head/Elected Official:
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Renewal
Project ID (if applicable):
Vendor/Entity Legal Name (if applicable):
MWBE Contracted Goal (if applicable):
MWBE Current Participation (if applicable):
Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
title
Request for approval of supplemental budget request for Microsoft enterprise products and services and Microsoft Unified Enterprise Support Services for Harris County in the amount of $4,678,550.
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Background and Discussion:
Request submitted to Purchasing to execute a renewal with SHI Government Solutions, Inc. for Microsoft
Enterprise products and Microsoft Unified Enterprise Support Services for Harris County for the period of April 1, 2026 - March 31, 2027 for the March 19, 2026 court.
While Universal Services was able to identify and realize approximate $2 million license savings in the Enterprise Agreement from inactive users, dormant users (licenses not assigned), duplicate licenses, and right-sizing licenses, overall Microsoft costs increased due to higher usage of Microsoft server and cloud services, and Azure web services, final migration of HCSO staff to Microsoft 365 licenses as well as the initial procurement of M365 AI Copilot licenses.
This is the final year of the SHI - Microsoft Contract. Universal Services will be working with Purchasing and other departments to renegotiate a new agreement. Also, effective July 2026, Microsoft is implementing significant, widespread price increases across most commercial, business, enterprise, and frontline Microsoft 365 suites, subscrip...
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