Primary Department: Universal Services
Primary Department Head/Elected Official: Sindhu Menon - Executive Director and CIO
Managing Department: Universal Services
Managing Department Head/Elected Official: Sindhu Menon - Executive Director and CIO
Regular or Supplemental RCA: Regular RCA
Type of Request: Investment Memo
Investment Memo Type: Final Investment Memo
Project Name: 3-1-1 Implementation
Project ID (if applicable): NI033
Vendor Legal Name (if applicable): N/A
MWBE Contracted Goal (if applicable): N/A
MWBE Current Achievement (if applicable): N/A
Justification for 0% MWDBE Participation Goal: N/A - Goal not applicable to request
Grant Indirect Costs Rate (if applicable): N/A
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Incremental Authorization Requested: $2,440,000 (Part 1)
Total Estimated Project Cost: $9,330,000 (FY26-FY27)
Request Summary:
title
Request for approval of a Final Investment Memo for the 3-1-1 Implementation project for an incremental authorization of $2,440,000 for a total authorization of $20,175,617, and commercial paper funding in the amount of $1,070,000 for a total allocation of $18,805,000.
end
Project Description:
Overview
The Harris County 3-1-1 Implementation project focuses on creating a public portal and a back-end case management system for Harris County, Texas. Developed using the ServiceNow platform.
To date, we have successfully completed three distinct phases of the project. Each phase involved a comprehensive set of tasks and milestones, laying a strong foundation for the subsequent stages.
Phase IV - Project Scope
Phase IV will focus on platform encryption, real-time chat, CSM and FSM implementation, data migration, and systems
integration.
The participating agencies for Phase IV are:
* Veterans Services Department
* Commissioner Precinct 1
* Commissioner Precinct 4
Expanded program functionality
* Platform Encryption - The purpose of the implementation of Ser...
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