Primary Department: Public Health Services
Primary Department Head/Elected Official: Leah Barton - Executive Director
Secondary Department: N/A
Secondary Department Head/Elected Official:
Regular or Supplemental RCA: Regular RCA
Type of Request: Position
Project ID (if applicable): 100001000001060
Vendor/Entity Legal Name (if applicable): Centers for Disease Control and Prevention
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
Grant Indirect Costs Rate (if applicable): N/A
Justification for 0% Grant Indirect Costs Rate (if applicable): N/A - Not a grant item
Request Summary (Agenda Caption):
title
Request by Public Health Services for approval to transfer one position from the General Fund to the Harris Cares Embrace HOPE grant effective October 18, 2025.
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Background and Discussion:
Harris County Public Health (HCPH) created and operationalized an integrated call center for HCPH services provided to the Harris County community. The call center enhanced the scalability of the Disease Information Helpline (DIHL) program to accommodate the addition of new HCPH-wide services while ensuring efficient operations including incorporating a digital chat function. The DIHL program allows for continuous collaboration with the HIV/STD clinic to provide scheduling support, call screening support for Immunization Program to begin, and continued scheduling support for CHW for Health and Wellness and Eligibility. The Disease Information Helpline strengthens the community's ability to manage health challenges and promotes a proactive approach to public wellness. Disease Information Helpline agents responded to 19,395 calls providing critical support and information to the community from January to December 2024.
Expected Impact:
Funding in which the current position is funded is expected to expire on 09/30/2025 and will not be included on...
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