Primary Department: Purchasing
Primary Department Head/Elected Official: Paige McInnis
Secondary Department: Toll Road Authority
Secondary Department Head/Elected Official: Roberto Trevino
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Award
Project ID (if applicable): 240239
Vendor/Entity Legal Name (if applicable): QuestMark Information Management, Inc.
MWBE Contracted Goal (if applicable): 13%
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: N/A - Goal is not 0% and is listed above
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
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Request for approval of an award on the basis of low bid to QuestMark Information Management, Inc. in the amount of $25,500,000 based on estimated quantities and fixed unit pricing to provide and mail statements, invoices, notices and assorted mail items for the Toll Road Authority for the period of August 26, 2025 - August 25, 2026 with four (4) one-year renewal options (240239), MWBE Contracted Goal: 13%.
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Background and Discussion:
The award of this contract will allow the QuestMark to provide and mail statements, invoices, notices and related items for the Toll Road Authority.
Expected Impact:
Provide customer-related and other relevant services to support the Toll Road Authority mailing of essential information to customers in relation to EZ Tag statements, daily account notices, violation and collection notices, inserts, and additional information to assist with keeping customers current on any concerns or updates related to fees, services, and other relevant items as may be needed.
Alternative Options:
There is no alternative option. Not having these services in place would cause a negative impact on communication with customers.
County Strategic Plan Goal: Choose an item.
County Strategic Plan Objective: Choose an item.
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