Primary Department: Purchasing
Primary Department Head/Elected Official: Paige McInnis
Secondary Department: Harris County Resources for Children and Adults
Secondary Department Head/Elected Official: Joel Levine
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Renewal
Project ID (if applicable): 240106
Vendor/Entity Legal Name (if applicable): CARE4SOFTWARE, Inc.
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
title
Request for approval of a renewal option with CARE4SOFTWARE, Inc. for new enterprise case management system with electronic medical record for Resources for Children and Adults for the period of November 12, 2025 - November 11, 2026, at a cost of $132,300 (240106).
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Background and Discussion:
HCRCA department has relied on the EVOLV client database for over two (2) decades, originally designed to
function with outdated software like Microsoft Explorer. However, the system's "canned reports" are
cumbersome to navigate and modify, necessitating costly upgrades and additional vendor contracts. With the
program's functionality no longer meeting our needs, it is imperative to explore a new client database solution
in partnership with Harris County Universal Services (US) to ensure consistent support. US provides
information technology (IT) support to Harris County Divisions and Offices with high quality, innovative, and
cost-effective solutions in order to optimize business and operating models of supported agencies.
Furthermore, the new database must align with HCRCA standards to maintain Council on Accreditation (COA)
certification, in collaboration with HCRCA's Program Development department.
Expected Impact:
N/A
Alternative Options:
N/A...
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