Primary Department: Universal Services
Primary Department Head/Elected Official: Sindhu Menon, Executive Director, and CIO
Secondary Department: Choose an item.
Secondary Department Head/Elected Official:
Regular or Supplemental RCA: Regular RCA
Type of Request: Position
Project ID (if applicable): N/A
Vendor/Entity Legal Name (if applicable): N/A
MWBE Contracted Goal (if applicable): N/A
MWBE Current Participation (if applicable): N/A
Justification for 0% MWBE Participation Goal: N/A - Goal not applicable to request
Grant Indirect Costs Rate (if applicable):
Justification for 0% Grant Indirect Costs Rate (if applicable): Choose an item.
Request Summary (Agenda Caption):
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Request for approval of a position effective January 11, 2025 within the Public Safety Technology Radio Communications team (Fund 5102) dedicated to supporting field operations for Public Safety Radio Communications.
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Background and Discussion:
The Public Safety Technology Radio Communications team oversees the maintenance, troubleshooting, and operational support of the radio communication systems relied upon by Public Safety personnel. The demand for these services continues to grow due to expanded coverage areas, an increase in service requests, and rising operational complexity. Without dedicated field support, the department faces delays in resolving system issues, which could compromise the reliability of critical communication for first responders. This role is essential to ensuring the performance and dependability of radio communication systems that first responders rely on for real-time, seamless communication in the field.
This additional position would focus on proactive and responsive field support, including routine maintenance, troubleshooting, and immediate issue resolution. By increasing field support, we aim to uphold the performance standards required to ensure Public Safety teams have seamless communication in urgent situations.
Expected Impact:
Th...
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