Department: Public Health Services
Department Head/Elected Official: Leah Barton - Interim Executive Director
Regular or Supplemental RCA: Regular RCA
Type of Request: Grant
Project ID (if applicable): N/A
Vendor/Entity Legal Name (if applicable): Connective
MWDBE Contracted Goal (if applicable): N/A
MWDBE Current Participation (if applicable): N/A
Justification for 0% MWDBE Participation Goal: N/A - Goal not applicable to request
Request Summary (Agenda Caption):
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Request by Public Health Services for approval to accept from Connective grant funds in the amount of $71,000, with no required match, for the Public Benefits Hub Pilot Program.
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Background and Discussion:
The Public Benefits Hub Pilot Program aims to boost household economic stability across Harris County by increasing the residents' utilization of public benefits. In Harris County, $1 billion in annual assistance goes unclaimed in part because of barriers in securing and maintaining public aid. The Public Benefits Hub provides technical tools and collaborative processes to efficiently determine eligibility for various benefits through a digital eligibility screener and personalized application assistance. Harris County Public Health has been recommended to receive grant funds to participate in the pilot program, expanding existing efforts to assist Harris County residents in seeking public benefits for which they are eligible.
Expected Impact:
Participation in the Public Benefits Hub Pilot will result in additional financial support for HCPH's Connect Team to help 750 households screen for public benefits, providing application assistance to at least 20% of likely eligible screened households, and following up with households to check on application outcomes. In addition, HCPH would be able to utilize Connective's innovative customer relationship management (CRM) system and call center technology to better track the benefits enrollment status of clients served and provide personali...
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