Department: Purchasing
Department Head/Elected Official: DeWight Dopslauf
Regular or Supplemental RCA: Regular RCA
Type of Request: Contract - Renewal
Project ID (if applicable): 210117
Vendor/Entity Legal Name (if applicable): OpenGov
MWDBE Contracted Goal (if applicable): N/A
MWDBE Current Participation (if applicable): N/A
Justification for 0% MWDBE Participation Goal: 0% - Non-Divisible
Request Summary (Agenda Caption):
title
Request for approval of a renewal option with OpenGov for work order management system for Harris County through December 27, 2024, at a cost of $1,200,000 (210117), Justification for 0% MWDBE Participation Goal: 0% - Non-Divisible.
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Background and Discussion:
Software system used to develop and track work orders, including budget, expenditures (e.g., labor, equipment, and materials), photos, contact information, notes, scheduling, Federal Emergency Management Agency (FEMA) tracking, etc. Secondary uses of the system may include but are not limited to: Work orders for Fleet Management, integration into Harris County budget software (PeopleSoft); Customer Service Requests software (Microsoft Dynamics CRM); and asset management software.
Expected Impact:
To provide a scalable work management and asset solution for a rapidly growing county that manages and
maintains a large and changing portfolio of countywide infrastructure assets. The project will provide a means for combining a work management, request management, asset management, fleet management, and resource management system into one that is shareable across Harris County. It will provide a means to quickly respond to citizen requests and for effectively managing the daily operations. In addition to the work order management software, it will help in selecting projects, defining success, monitoring KPIs, and coordinating activities required for Harris County to meet its goals while maintaining a safe, sustainable, and well-run community.
Alternative Options:
N/A
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