Department: Universal Services
Department Head/Elected Official: Sindhu Menon - Executive Director & Chief Information Officer
Regular or Supplemental RCA: Regular RCA
Type of Request: Policy
Project ID (if applicable): n/a
Vendor/Entity Legal Name (if applicable): n/a
MWDBE Contracted Goal (if applicable): n/a
MWDBE Current Participation (if applicable): n/a
Justification for 0% MWDBE Participation Goal: N/A - Goal not applicable to request
Request Summary (Agenda Caption):
title
Request for approval to establish the Harris County Information Technology Change Management Policy.
end
Background and Discussion:
The Harris County Information Technology Change Management Policy defines the requirements for all County departments to develop, follow, and publish IT Change Management policies in line with IT industry best practices, such as the Information Technology Infrastructure Library (ITIL). Following a consistent and transparent Change Management policy helps ensure the quality, stability and integrity of the shared IT environment and reduces unplanned outages and negative impact on County departments and users.
The change management policy covers the software development lifecycle, hardware, software, database, and application changes to system configurations including moves, adds, and deletes.
Expected Impact:
The expected impact is to mitigate the County's risk by ensuring changes to a County information system are managed, approved, and tracked to minimized negative impacts to County services and departments.
Alternative Options:
Alignment with Goal(s):
_ Justice and Safety
_ Economic Opportunity
_ Housing
_ Public Health
_ Transportation
_ Flooding
_ Environment
x Governance and Customer Service
Prior Court Action (if any):
Date
Agenda Item #
Action Taken
Location:
Address (if applicable):
Precinct(s): Countywide
Fiscal and Personnel Summary
Service Name
FY 24
FY 25
Next 3 FYs
Incremental Expenditures (do NOT write values in...
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